Terms & Conditions

Ferries4Campers.co.uk is a trading name of Alan Rogers Guides Limited. When you make a booking with us which we accept then you will enter into a contract with Alan Rogers Guides Limited as agent for the transport operator.

1. Your Contract

Your contract is with Alan Rogers Guides Limited (ARG) of Spelmonden Old Oast, Goudhurst, Kent TN17 1HE who will at all times be acting as agent for the transport operator you travel with.

“You” and “your” means the person who makes the reservation for himself and other members of his party and who must be at least 18 at the time of booking.

2. Bookings

Full payment is required at the time of booking after which we will issue a confirmation that sets out the details of your reservation and provides other information. The Passenger Manifest Directive now makes it a legal requirement to record the names and ages of all persons travelling. All bookings must be prepaid at time of booking before a confirmation is issued. Payment can be by credit/debit card. If payment is made by credit card additional charges may apply for certain types of card. The amount or balance due will be taken from that card at the time of booking. If payment is made by debit card no card charges apply. Once details have been confirmed to you either by electronic confirmation via our website or by email or telephone or fax, a confirmation based on these booking conditions will be deemed to have come into effect between us without our issuing tickets.

3. Fares

Fares are based on vehicle type, addition of trailer or caravan, dimensions of vehicles and trailer/caravan, number of passengers, route(s), travel dates and times and may require you to depart and return to or from the point of departure within a specified period of time. If you stay longer than your booking allows, or less than the booking allows or misuse the terms of the booking and conditions or any promotion, the full cost of the appropriate fare will be charged. Any additional charges are payable prior to boarding. Vehicle and passenger space plus on board accommodation are subject to allocations and therefore may not always be available with certain types of fare. Promotional fares are subject to additional special conditions including that if any portion of any itinerary is not used, we reserve the right to cancel. The Company retains the right to vary our fares according to market conditions or where costs beyond our control, (e.g. currency fluctuations, oil prices and government legislation) make such action necessary.

All departure/arrival times are estimated and are given as local times - please refer to your booking confirmation. Sailing schedules may be interrupted and/or crossing times extended due to adverse weather conditions and/or tidal conditions or other circumstances. The Company cannot accept liability for any costs or inconvenience caused in these and other circumstances where "force majeure" applies, but will try to notify you, if practical, using the contact number provided at the time of booking. It may be necessary to use alternative ships on any sailing or to change/withdraw the facilities/services available for various operational, technical or scheduling reasons. For overnight crossings, reservations cannot be made or purchased on some services without on board accommodation. The transport of small domestic pets to or from Europe must be in accordance with the relevant requirements of the countries concerned and a charge is made for their transportation. Please seek advice from your vet. Vehicles exceeding 6.5m in length, which are not specifically constructed or adapted for the carriage of passengers are subject to freight tariffs, as are vehicles of lesser dimensions but which are carrying furniture, tools and equipment, merchandise or any other items to be used for commercial reasons.

The price of your travel arrangements is subject to surcharges for increase in: transportation costs (e.g. fuel) which are part of the contracts between the transport companies (and their agents) and ARG; Government action, such as increases in VAT or any other Government-imposed increases; currency in relation to adverse exchange rate variations.

4. Amendments and Cancellations

All bookings are Non Refundable. Reservations are only amendable, subject to the terms and conditions of the transport operator you are booked with. Fees for amendments may be payable subject to the terms and conditions of the transport operator you are booked with. Their terms and conditions will be supplied to you with your email confirmation. Any amendment may also result in an additional payment, equal to the difference between the original ticket price paid and the fare for the new sailing(s) and/or vehicle type requested. Booking amendments cannot be made online, telephone 01580 214008. You must make such changes in advance of your travel date.
In the event of a booking being cancelled by you, no refund will be made.

5. Conditions of Carriage

a. Passengers are advised that the provisions of the Convention relating to the Carriage of Passengers and their Luggage by Sea Act 1974 ('the Athens Convention') may be applicable. Carriage by Sea is also subject to the Carrier's own Terms and Conditions of Carriage for passengers and accompanied vehicles and property. Copies of these Terms and Conditions are available on request. These Booking Conditions and the Carrier's Conditions of Carriage are intended to supplement each other, but in the event of any inconsistency, the Booking Conditions shall prevail.

b. Carriage of passengers and their luggage by rail, or coach is subject to any Conditions of Carriage of the relevant carrier, which may limit the liability of the carrier to passengers, either in accordance with any applicable law or otherwise.

6. Passports

For all clients travelling to or from the Continent of Europe, a full passport (with a Visa where necessary) is required by each individual, including children and infants.

7. Data Protection

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide (such as name, address, any special needs etc.). We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.

We will hold your information, where collected by us, and may use it to inform you of offers or to send you brochures. If you do not wish to receive such approaches in the future, please write to us at Spelmonden Old Oast, Goudhurst, Kent. TN17 1HE.

We may also provide your details to selected third parties for similar purposes. If you do not wish to receive such approaches in the future, please write to us at Spelmonden Old Oast, Goudhurst, Kent. TN17 1HE.

8. Complaints

Should you experience a problem, please see a representative of the transport provider who will normally be able to help you immediately. We act only as agents for the transport suppliers and whilst we agree to pass any complaint on to them, it is these principals that are responsible for any complaint you may have. If you require details of the identity of the transport supplier and its address, please contact us and we will provide this information to you.

The terms of this contract are between yourself and ARG acting as agent for the principal. The contract is to be governed by English law.